Terms & Conditions | Done Life Management Platform

Done Life Pty Ltd – Terms of Use (Australia)

Last updated: 03 March 2026

Entity: Done Life Pty Ltd (ABN 22 679 807 820)

These Terms of Use (“Terms”) govern your access to and use of the Done Life Management app, related websites, and associated services provided by Done Life Pty Ltd (trading as Done) (collectively, the “Platform”). By creating an account, accessing or using the Platform, you agree to these Terms and our Privacy Policy (Australia).

If you are accepting these Terms on behalf of another person or entity, you represent that you have authority to bind them.

Eligibility and accounts You must be at least 18 years old to create an account. You are responsible for your account credentials and for all activity under your account. Keep your password secure and notify us promptly of any unauthorised use.
Your account Your account is for your personal use. You are responsible for ensuring that only you (or persons you have authorised to use your device or account) access the Platform through your account. If we introduce household or shared-account features in the future, we will update these Terms to reflect how those features work.
Subscriptions, trials and billing Some features require a paid subscription. Prices, plans and inclusions are shown in the Platform and may change from time to time. Taxes may apply. Payments are processed by Apple (App Store) when you subscribe on an iOS device, and by Google (Google Play) when you subscribe on an Android device. We use RevenueCat to manage subscription status and entitlements. We do not collect or store your payment card details. Your payment relationship for in-app subscriptions is with Apple or Google, as applicable, and their terms and payment policies apply. Cancellation: You can cancel your subscription at any time through your device’s store settings (e.g. App Store or Google Play subscription management). The app can take you to the relevant store page; the app itself cannot cancel your subscription. Until you cancel in the store, your subscription will renew automatically at the then-current price. Refunds: Refund requests for in-app purchases are handled by Apple (iOS) or Google (Android) in accordance with their respective policies. We do not process refunds for subscription fees paid through the stores. Nothing in these Terms excludes your rights under the Australian Consumer Law (ACL). Trials or promotions may be offered. If you do not cancel before the trial ends, your plan will renew automatically at the then-current price. Fees paid are otherwise non-refundable except as required by the Australian Consumer Law (ACL) or other applicable law.
Licence and acceptable use 4.1 Licence We grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the Platform for your personal, non-commercial purposes, subject to these Terms. No other rights are granted to you by implication or otherwise.

4.2 Acceptable use You must not (and must not permit anyone to):

break the law or infringe third-party rights; upload harmful, offensive, defamatory or illegal content; reverse engineer, decompile or attempt to access source code except to the extent permitted by law; circumvent security or access controls, attempt to probe, scan or test vulnerabilities without our written permission; copy, distribute, frame or mirror any part of the Platform except as expressly allowed; use bots, scrapers or automated systems that materially impact the Platform; interfere with or disrupt the Platform’s integrity, performance or security; misuse reporting, support or abuse channels.

We may suspend or terminate access for violations (see Section 13).

Your content and permissions You retain ownership of all information, files and materials that you upload, forward or create in Done (“User Content”). By submitting or uploading User Content, you grant Done a worldwide, royalty-free, non-exclusive licence to host, store, process, display and adapt that content solely to operate, maintain and improve the Platform and its features -including AI-powered processing (e.g. for inbound email) and integrations you choose to use. We will not use your User Content for marketing, advertising or data resale. You are responsible for ensuring you have the necessary rights or lawful basis to share any User Content with Done - including when forwarding emails or uploading information that relates to other individuals. Where you include personal information about another person, you represent that you are authorised to do so. We may remove, restrict or anonymise content if we believe it violates these Terms, applicable law or another person’s rights.
Integrations and third-party services You may use features that involve third-party services or device capabilities (e.g. device calendar, or future integrations). Using such features may allow us to access and process the minimum data needed to provide them. Third-party services are governed by their own terms and privacy policies. We are not responsible for them. You can revoke or disable integrations or permissions in your device or app settings where available. Cross-border data transfers may occur when using these services; see our Privacy Policy for how we comply with APP 8.
AI-powered processing Done uses artificial intelligence (AI) as part of its functionality to help you manage and organise information. For example, when you use inbound email, our system may use AI to read, interpret and extract relevant information from emails and attachments so it can be converted into tasks, events or notes in your account.

AI processing is integral to certain features and cannot be fully disabled for those features. We use reputable AI providers (currently including OpenAI) under agreements that prohibit them from using your data to train or improve their general-purpose models. Information is processed securely and only to provide the Done service, as described in our Privacy Policy and in compliance with the Australian Privacy Principles (APPs). AI outputs may occasionally include inaccuracies. You are responsible for reviewing any AI-generated content before relying on it.

Privacy Your use of the Platform is subject to our Privacy Policy (Australia), which explains how we collect, use, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth) and the APPs.
Intellectual property The Platform (including software, design, text, graphics, logos and trademarks) is owned by or licensed to Done Life Pty Ltd and is protected by law. Except for the limited licence in Section 4, no rights are granted to you. Feedback you provide may be used by us without restriction.
Availability and changes We aim to keep the Platform available and evolving. Features may change or be discontinued. We may update these Terms; the latest version will be posted in the app and/or on our website with the “Last updated” date. Continued use after the update means you accept the revised Terms. If we make material changes, we may notify you by in-app notice or other reasonable means.
Minors The Platform is not directed at minors. By creating an account, you represent and warrant that you are at least 18 years old. We do not knowingly collect personal information from anyone under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will take steps to delete it. Parents and guardians are responsible for supervising any use of the Platform by minors and for ensuring that any information shared about a child is appropriate and lawfully provided.
Warranties, consumer guarantees and disclaimers Australian Consumer Law (ACL): Nothing in these Terms excludes, restricts or modifies any consumer guarantees, rights or remedies under the ACL that cannot be excluded. To the maximum extent permitted by law (and subject to the ACL), the Platform is provided “as is” and “as available”, and we disclaim warranties of merchantability, fitness for a particular purpose and non-infringement.
Liability and remedies To the maximum extent permitted by law and subject to the ACL, our aggregate liability for all claims arising out of or relating to the Platform or these Terms is limited to the greater of: (a) the amounts you paid to us in the 12 months before the claim; or (b) AUD $100. We are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, data, goodwill or business interruption. We may suspend or terminate access immediately if you materially breach these Terms, create risk or possible legal exposure, or if required for security, maintenance or legal reasons.
Indemnity You indemnify us (and our officers, employees and agents) from and against losses, liabilities, damages and expenses (including reasonable legal fees) arising out of or in connection with: (a) your breach of these Terms; (b) your unlawful conduct; or (c) any claim that your User Content infringes third-party rights — except to the extent caused by our negligence or wilful misconduct.
Disputes If a dispute arises, contact us at info@donelife.com. We will try to resolve it in good faith. If it remains unresolved and unless prohibited by law, the dispute must first go to good-faith negotiation between authorised representatives for 14 days before either party may commence court proceedings.
Governing law and venue These Terms are governed by the laws of New South Wales, Australia. The parties submit to the exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia.
General Entire agreement: These Terms and the Privacy Policy constitute the entire agreement between you and Done for the Platform. Severability: If any part is held unenforceable, the remainder remains in effect. Assignment: You may not assign your rights or obligations without our consent. We may assign without restriction as part of a restructuring or sale. Notices: We may give notices by email, in-app message or posting to our website. Waiver: Failure to enforce a provision is not a waiver of that or any other provision.

Contact Done Life Pty Ltd Email: info@donelife.com