Done Life Pty Ltd – Terms of Use (Australia)
Last updated: 07 October 2025
Entity: Done Life Pty Ltd ABN 22 679 807 820
Contact: support@done.com
These Terms of Use (“Terms”) govern your access to and use of Done’s websites, apps and related services (the “Platform”). By creating an account, accessing or using the Platform, you agree to these Terms and our Privacy Policy (Australia).
If you are accepting these Terms on behalf of another person or a household, you represent that you have authority to bind them.
1. Eligibility & accounts
- You must be at least 18 years old to create an account. Household use for children is permitted under a parent/guardian-managed account (see Section 11 – Minors).
- You are responsible for your account credentials and for all activity under your account. Keep your password secure and notify us promptly of unauthorised use.
2. Household users & carers
You may invite family members or trusted carers to your household space. By doing so, you authorise sharing of relevant information within your household based on the permissions you, the Primary User defines upon set-up. You are responsible for ensuring invited users are appropriate and for revoking access when no longer needed.
3. Subscriptions, trials & billing
- Some features require a paid subscription. Prices, plans and inclusions are listed in the Platform and may change from time to time. Taxes may apply.
- Payments are processed by Stripe. You authorise us and our payment processor to charge your chosen payment method.
- Trials/promotions may be offered. If you don’t cancel before the trial ends, your plan renews automatically at the then-current price.
- Subscriptions renew automatically until cancelled. You can cancel in the app or by contacting support. Where required by law, we provide pro-rata refunds; otherwise, fees paid are non-refundable except as set out in these Terms or under the Australian Consumer Law (ACL).
4. Licence & acceptable use
4.1 Licence
We grant you a limited, revocable, non-exclusive, non-transferable licence to use the Platform for your household’s personal, non-commercial purposes, subject to these Terms.
4.2 Acceptable use
You must not (and must not permit anyone to):
- break the law or infringe third-party rights;
- upload harmful, offensive, defamatory or illegal content;
- reverse engineer, decompile or attempt to access source code except to the extent permitted by law;
- circumvent security or access controls, or test vulnerabilities without written permission;
- copy, distribute, frame or mirror any part of the Platform except as expressly allowed;
- use bots, scrapers or automated systems that materially impact the Platform;
- interfere with or disrupt the Platform’s integrity, performance or security;
- misuse reporting, support or abuse channels.
We may suspend or terminate access for violations (see Section 13).
5. Your Content & Permissions
-You retain ownership of all information, files, and materials that you upload, forward, or create in Done (“User Content”).
-By submitting or uploading User Content, you grant Done a worldwide, royalty-free, non-exclusive licence to host, store, process, display, and adapt that content solely to operate, maintain, and improve the Done platform and its features — including AI-powered processing and integrations that you choose to enable.
-We will never use your User Content for marketing, advertising, or data resale.
-You are responsible for ensuring you have the necessary rights or permissions to share any User Content with Done — for example, when forwarding emails or uploading information about children, schools, or third parties.
-We may remove, restrict, or anonymise content if we believe it violates these Terms, applicable law, or another person’s rights.
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6. Integrations & third-party services
- You may connect third-party services (e.g., Google Calendar) to use certain features. Connecting an integration authorises us to access and process the minimum data needed to provide those features.
- Third-party services are governed by their own terms and privacy policies. We are not responsible for them. Disconnect integrations at any time in settings.
- Cross-border transfers may occur when using these integrations; see our Privacy Policy for APP 8 compliance steps.
7. AI-Powered Processing
Done uses artificial intelligence (“AI”) technology as part of its core functionality to help you manage and organise information. When you send or upload content (for example, emails, messages, PDFs, or calendar details), our system uses AI to read, interpret, and extract relevant information so it can be converted into tasks, events, or notes within your selected workflows.
-AI processing is integral to delivering Done’s services and cannot be fully disabled.
-We use reputable AI providers (currently including OpenAI) under agreements that prohibit them from using your data to train or improve their general models.
-Information is processed securely and only for the purpose of providing the Done service, as described in our Privacy Policy and in compliance with the Australian Privacy Principles (APPs).
-Because AI outputs are generated probabilistically, they may occasionally include inaccuracies. You remain responsible for reviewing any AI-generated content before relying on it.
8. Privacy
Your use of the Platform is subject to our Privacy Policy (Australia), which explains how we collect, use, disclose and protect Personal Information in accordance with the Privacy Act 1988 (Cth) and the APPs.
9. Intellectual property
The Platform (including software, design, text, graphics, logos and trademarks) is owned by or licensed to Done Life Pty Ltd and is protected by law. Except for the limited licence in Section 4, no rights are granted. Feedback you provide may be used by us without restriction.
10. Availability & changes
We aim to keep the Platform available and evolving. Features may change or be discontinued. We may update these Terms; the latest version will be posted in the app/website with the “Last updated” date. Continued use means you accept the updated Terms.
11. Minors & parental responsibility
- The Platform is administered by an adult account holder. We do not knowingly collect Personal Information directly from children under 15 without appropriate parental/guardian consent.
- Parents/guardians are responsible for supervising minors’ use and ensuring any information shared about a child is appropriate and lawfully provided.
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12. Warranties, consumer guarantees & disclaimers
- Australian Consumer Law (ACL): Nothing in these Terms excludes, restricts or modifies any consumer guarantees, rights or remedies under the ACL that cannot be excluded.
- To the maximum extent permitted by law (and subject to the ACL), the Platform is provided “as is” and “as available”, and we disclaim warranties of merchantability, fitness for a particular purpose and non-infringement.
13. Liability & remedies
- To the maximum extent permitted by law and subject to the ACL, our aggregate liability for all claims arising out of or relating to the Platform or these Terms is limited to the greater of: (a) the amounts you paid to us in the 12 months before the claim; or (b) AUD $100.
- We are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, data, goodwill or business interruption.
- We may suspend or terminate access immediately if you materially breach these Terms, create risk or possible legal exposure, or if required for security, maintenance or legal reasons.
14. Indemnity
You indemnify us (and our officers, employees and agents) from and against losses, liabilities, damages and expenses (including legal fees on a solicitor–client basis) arising out of or in connection with: (a) your breach of these Terms; (b) your unlawful conduct; or (c) any claim that your User Content infringes third-party rights, except to the extent caused by our negligence or wilful misconduct.
15. Disputes
If a dispute arises, contact us at support@donelife.com. We’ll try to resolve it quickly. If unresolved, and unless prohibited by law, the dispute must first go to good-faith negotiation between authorised representatives for 14 days before either party may commence court proceedings.
16. Governing law & venue
These Terms are governed by the laws of New South Wales, Australia, and the parties submit to the exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia.
17. General
- Entire agreement: These Terms and the Privacy Policy constitute the entire agreement between you and Done for the Platform.
-Severability: If any part is unenforceable, the remainder remains in effect.
-Assignment: You may not assign your rights or obligations without our consent; we may assign without restriction as part of a restructuring or sale.
-Notices: We may provide notices by email, in-app messages or posting to our website.
- Waiver: Failure to enforce a provision is not a waiver.
18. Contact
Done Life Pty Ltd
Email: support@donelife.com