Done Life Pty Ltd – Privacy Policy (Australia)

Last updated: 14 October 2025

Entity: Done Life Pty Ltd (ABN 22 679 807 820)

1. Purpose

This Privacy Policy explains how Done Life Management Pty Ltd (“Done”, “we”, “us”, or “our”) collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Scope

This Policy applies to all personal information processed through our website, applications, and related services (collectively, the “Platform”). By using the Platform, you consent to the handling of your information as described in this Policy.

3. Information We Collect

We collect personal information directly from you and, where relevant, from your connected third-party services. The information we collect may include:

- Account details (name, email address, password, contact details)
- Household and family member information
- Uploaded or forwarded content (emails, messages, attachments, screenshots, PDFs, and voice memos)
- Payment details (processed securely via Stripe)
- Technical and usage data (device type, IP address, and activity logs)

4. How We Use Your Information

We use the information we collect solely to operate, maintain, and improve the Done Platform and to deliver the features you have chosen to use. This includes account management, workflow automation, household sharing, AI-powered processing, and technical support.

5. User Content

When you upload, forward, or create information in Done (“User Content”), we collect and store that information to provide the features and services you have chosen to use. User Content may include personal information contained in emails, messages, attachments, screenshots, PDFs, or voice memos.

-We process User Content solely for the purpose of operating and improving the Done Platform and related functionality such as AI-powered processing, search, and workflow automation.
-We do not use User Content for marketing, advertising, or resale, and we do not share User Content with third parties except as required to provide the Done service or where legally obligated.
-User Content remains under your control. You can access, edit, or delete it at any time within your account, subject to technical and legal limitations.
-If you delete your account, User Content will be permanently deleted from active systems within a reasonable period, except where retention is required by law or for legitimate business purposes.

6. AI-Powered Data Processing

Done uses artificial intelligence (“AI”) technologies as part of its core service to read and interpret information that you send or upload, such as emails, messages (including WhatsApp or SMS), PDFs, screenshots, or voice memos.

- When you share information with Done, our system uses AI models to extract key details (for example, dates, people, actions, or attachments) and convert them into structured data such as tasks, events, or notes displayed within your Done account.
-This processing happens automatically and is necessary for Done to deliver its intended functionality.
-We use trusted third-party AI providers (currently including OpenAI) under strict agreements that prohibit the use of your information for training or improving general models.
-Some AI processing may occur on servers outside Australia. We take reasonable steps to ensure any overseas recipients comply with standards consistent with the Australian Privacy Principles (APPs), including APP 8 on cross-border disclosure.
-The data you send for AI processing is used only for the purpose of providing Done’s features and is not sold, shared, or used for unrelated analytics or advertising.
-AI-generated outputs may contain inaccuracies or omissions. You are responsible for reviewing and confirming any AI-generated content before relying on it.

7. Data Storage and Retention

We retain your personal information only for as long as necessary to provide the Done service, comply with our legal obligations, resolve disputes, and enforce agreements. Temporary data used in AI processing is deleted automatically after completion and is not retained by our providers.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against loss, misuse, or unauthorised access. Despite these measures, no online service is completely secure, and we cannot guarantee absolute security.

9. Sharing and Disclosure
We do not sell or rent personal information. We may share limited information only with trusted service providers who assist us in operating, maintaining, or improving the Platform, processing payments, providing AI or integration functionality, or complying with legal obligations. These providers are authorised to use the information solely for the purpose of providing their contracted services to Done.

10. Cross-Border Data Transfers

Where personal information is transferred outside Australia (for example, to AI or integration providers), we take reasonable steps to ensure that the recipient is bound by privacy obligations consistent with the APPs and this Policy.

11. Access, Correction and Control

You may request access to or correction of your personal information at any time by contacting us at support@donelife.com. We may require verification of identity before fulfilling such requests.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The latest version will always be available within the Platform and on our website, with the date of the last update clearly shown.

13. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us at:

Done Life Management Pty Ltd
Email: support@donelife.com
Address: Sydney, NSW, Australia