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Done Life Pty Ltd – Privacy Policy (Australia)

Last updated: 17 March 2026

Entity: Done Life Pty Ltd (ABN 22 679 807 820), trading as Done
Contact: info@donelife.com

1. Purpose

This Privacy Policy explains how Done Life Pty Ltd (ABN 22 679 807 820), trading as Done (“Done”, “we”, “us”, or “our”), collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Done provides the Done Life Management app and related services (the “Platform”).

2. Scope

This Policy applies to all personal information processed through our Platform, including our mobile app, website, and related services.

By creating an account or using the Platform, you acknowledge that your personal information will be handled as described in this Policy.

3. Information We Collect

We collect personal information directly from you and, where relevant, from third-party services you use with the Platform. We limit the collection of personal information to what is reasonably necessary to provide the Platform.

The information we collect may include:

Account details:
Name (display name), email address, and password. If you sign in with Apple, we receive an identifier from Apple and, only on first sign-in (if provided), your name and email.

User content:
Information you create or send through the Platform, including tasks, notes, action items, and any associated details. If you use email ingestion, we also process emails and attachments (such as PDFs or images) that you forward to Done.

Registered email addresses:
Email addresses you register for inbound email processing.

Subscription and purchase information:
We do not collect or store your payment card details. Subscriptions are processed by Apple (App Store) or Google (Google Play). We use RevenueCat to manage subscription status and receive information such as whether your subscription is active.

Technical and usage data:
Device type, IP address, and device identifiers used only for essential functionality (such as push notifications, account security, and service operation), not for tracking across third-party apps or services. We also collect logs required to operate, secure, and troubleshoot the Platform.

We do not require you to provide personal information about other individuals. If you choose to include such information in User Content, it will be handled in accordance with this Policy.

4. How We Use Your Information

We use personal information only to operate, maintain, and improve the Platform and deliver the features you use. This includes:

  • Creating and managing your account

  • Authenticating users (including Sign in with Apple)

  • Storing and syncing your content across devices

  • Processing emails and attachments (including AI processing)

  • Sending notifications you have opted into

  • Managing subscriptions and feature access

  • Providing support, preventing fraud, and complying with legal obligations

We collect and use technical data only as necessary to provide updates, support, security, and improvements to the Platform.

No advertising or tracking:
We do not sell or rent your personal information.
We do not use your personal information for third-party advertising.
We do not track your activity across other companies’ apps or websites.

5. User Content

User Content includes any information you create, upload, or send through the Platform, including tasks, notes, and email content (if using email ingestion).

We process User Content only to operate and improve the Platform, including AI-powered features such as extraction, organisation, and workflow automation.

We do not use User Content for marketing, advertising, or resale.

We do not share User Content with third parties except:

  • As required to provide the Platform (e.g. infrastructure and AI providers under strict agreements), or

  • Where required by law

You retain control over your User Content and can access, edit, or delete it within your account.

If you delete your account, we will delete your User Content and personal information from active systems within a reasonable period (typically within 30 days), subject to legal and backup retention requirements.

6. AI-Powered Data Processing

Done uses artificial intelligence (AI) to provide core functionality, including interpreting emails and attachments.

When you use AI-powered features:

  • Data (such as email content and attachments) may be sent to trusted AI providers (currently including OpenAI)

  • This processing is necessary for the feature to function

  • AI providers are contractually prohibited from using your data to train or improve their general-purpose models

Some processing may occur outside Australia. We take reasonable steps to ensure overseas recipients comply with privacy standards consistent with the APPs.

AI-generated outputs may be inaccurate or incomplete. You are responsible for reviewing outputs before relying on them.

We do not use AI to make decisions that have legal or similarly significant effects on you without human involvement.

7. Data Storage and Retention

We retain personal information only as long as necessary to:

  • Provide the Platform

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

Data used for AI processing is not retained by our AI providers after processing.

When you delete your account, your data is deleted from active systems within a reasonable timeframe (typically within 30 days), subject to backup cycles and legal requirements.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. These include encryption in transit and access controls to limit internal access.

No system is completely secure, and we cannot guarantee absolute security.

9. Sharing and Disclosure

We do not sell or rent personal information.

We may share information only with trusted service providers that support operation of the Platform, including:

  • Firebase / Google: authentication, database, hosting, and notifications

  • RevenueCat: subscription and entitlement management

  • OpenAI: AI processing

These providers may process data outside Australia (including the United States) and are authorised to use information only to provide services to Done.

Your use of third-party services is at your own risk and subject to their terms and privacy policies. While we take reasonable steps to ensure these providers meet our privacy standards, we are not responsible for their independent practices.

We may also disclose information where required or permitted by law.

10. Cross-Border Data Transfers

Personal information may be transferred outside Australia. We take reasonable steps to ensure recipients comply with privacy obligations consistent with this Policy and the APPs.

Where required, Done remains accountable for overseas disclosures under APP 8.

11. Access, Correction, and Deletion

Access and correction:
You may request access to or correction of your personal information by contacting us at info@donelife.com. We will respond within a reasonable period.

Account deletion:
You can delete your account within the app or by contacting us. Upon deletion, we will remove your personal information and User Content as described in this Policy.

12. Complaints

If you have concerns about how we handle personal information, please contact us at info@donelife.com.

If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992

13. Children

The Platform is not directed at children under 16. We do not knowingly collect personal information from children under 16.

If you believe we have done so, please contact us and we will delete the information.

14. Updates to This Policy

We may update this Privacy Policy from time to time. The current version will be available in the app and on our website with the updated date.

15. Contact Us

Done Life Pty Ltd
Email: info@donelife.com

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