Done Life Pty Ltd – Terms of Use & End User License Agreement (EULA)

Last updated: 17 March 2026
Entity: Done Life Pty Ltd (ABN 22 679 807 820)
Contact: info@donelife.com

These Terms of Use (“Terms”) govern your access to and use of the Done Life Management app, related websites, and associated services provided by Done Life Pty Ltd (trading as Done) (collectively, the “Platform”). By creating an account, accessing, or using the Platform, you agree to these Terms and our Privacy Policy (Australia). This document also serves as your End User License Agreement (“EULA”) for App Store purposes.

If you are accepting these Terms on behalf of another person or entity, you represent that you have authority to bind them.

1. Eligibility and Accounts

1.1 Age Requirement: You must be at least 18 years old to create an account.

1.2 Responsibility: You are responsible for your account credentials and for all activity under your account. Keep your password secure and notify us promptly of any unauthorised use.

1.3 Personal Use: Your account is for your personal use. You are responsible for ensuring that only you (or persons you have authorised) access the Platform through your account.

2. Subscriptions, Trials, and Billing

2.1 Subscription Purchase: Done offers month-to-month subscriptions. Payment will be charged to your Apple ID Account at the confirmation of purchase (which includes the moment you accept a Free Trial).

2.2 Free Trials: If we offer a free trial, you will not be charged until the trial ends. Any unused portion of a free trial period is forfeited if you upgrade or change your subscription before the trial ends.

2.3 Auto-Renewal: Your subscription automatically renews unless it is cancelled at least 24 hours before the end of the current period.

2.4 Billing Timing: Your account will be charged for renewal within 24 hours prior to the end of the current period.

2.5 Management & Cancellation: You can manage your subscription or turn off auto-renewal via your Apple ID Account Settings.

2.6 Refunds: Billing is handled by Apple. We do not have the ability to issue refunds directly.

3. Licence and Acceptable Use

3.1 Licence:
We grant you a limited, revocable, non-exclusive, non-transferable licence to use the Platform on devices you own or control, solely for personal, non-commercial purposes and in accordance with applicable App Store Usage Rules.

3.2 Prohibited Conduct: You must not:

Break the law or infringe third-party rights
Upload harmful, offensive, or illegal content
Reverse engineer or attempt to access source code
Circumvent security or access controls
Use bots, scrapers, or automated systems that impact the Platform
Interfere with the Platform’s integrity or performance

4. Your Content and Permissions

4.1 Ownership: You retain ownership of all information, files, and materials you upload or create (“User Content”).

4.2 Limited Licence: You grant Done a worldwide, royalty-free licence to host, store, and process your content solely to operate and improve the Platform, including AI-powered processing.

4.3 Privacy Guarantee: We will not use your User Content for marketing, advertising, or data resale.

4.4 Third-Party Info: If you upload information relating to other individuals, you represent that you are authorised to do so.

5. Integrations and AI-Powered Processing

5.1 AI Functionality: Done uses artificial intelligence (e.g., OpenAI) to interpret and extract information from emails and attachments. This processing is integral to certain features and cannot be fully disabled for those specific tools.

5.2 Data Training: We use reputable providers under agreements that prohibit them from using your data to train their general-purpose models.

5.3 Accuracy: AI outputs may occasionally be inaccurate. You are responsible for reviewing AI-generated content before relying on it.

5.4 Third-Party Services: Using device calendars or integrations is governed by the respective third-party terms. We are not responsible for the content, accuracy, or availability of third-party services, and you access them at your own risk.

6. Privacy and Intellectual Property

6.1 Privacy: Use of the Platform is subject to our Privacy Policy (Australia) in accordance with the Privacy Act 1988 (Cth).

6.2 Ownership: The Platform (including software, design, and logos) is owned by Done Life Pty Ltd. Feedback you provide may be used by us without restriction.

6.3 Technical Data: We may collect technical data (such as device, system, and usage information) to provide updates, support, and improvements to the Platform, in accordance with our Privacy Policy.

7. Availability, Changes, and Minors

7.1 Updates: We may update these Terms from time to time. Continued use of the Platform constitutes acceptance of revised Terms.

7.2 Minors: The Platform is not directed at minors. We do not knowingly collect information from anyone under 16. Parents are responsible for supervising any use by minors.

8. Warranties, Liability, and Indemnity

8.1 ACL Rights: Nothing in these Terms excludes consumer guarantees under the Australian Consumer Law.

8.2 Liability Cap: To the extent permitted by law, our aggregate liability is limited to the greater of:
(a) amounts paid by you in the last 12 months; or
(b) AUD $100.

To the extent permitted by law, we are not liable for any indirect, incidental, special, or consequential loss, including loss of profits, loss of data, or business interruption.

8.3 No Warranty:
To the maximum extent permitted by law, the Platform is provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including fitness for a particular purpose, accuracy, or non-infringement.

Nothing in this clause excludes rights you may have under the Australian Consumer Law.

8.4 Termination: We may suspend or terminate access immediately for material breaches of these Terms. Your rights under these Terms will automatically terminate if you fail to comply with them.

8.5 Indemnity: You indemnify Done against losses arising from your breach of these Terms or unlawful conduct.

9. Disputes and Governing Law

9.1 Resolution: Disputes should first be directed to info@donelife.com for good-faith negotiation (minimum 14 days) before commencing proceedings.

9.2 Jurisdiction: These Terms are governed by the laws of New South Wales, Australia.

10. General Provisions

10.1 Entire Agreement: These Terms and the Privacy Policy constitute the entire agreement.

10.2 Severability: If any part is held unenforceable, the remainder remains in effect.

10.3 Contact: For any questions, contact Done Life Pty Ltd at info@donelife.com.

11. Apple App Store Terms

If you download or access the Platform via the Apple App Store:

(a) These Terms are between you and Done Life Pty Ltd, not Apple Inc. Apple is not responsible for the Platform or its content.

(b) The licence granted to you is limited to use on Apple-branded products that you own or control and as permitted by the App Store Usage Rules.

(d) Apple is not responsible for addressing any claims relating to the Platform, including product liability claims, legal compliance, or consumer protection claims.

(e) To the extent permitted by law, Apple provides no warranties in relation to the Platform.

(f) Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them.

12. Export Compliance and Government Use

12.1 Export Compliance: You agree not to use or export the Platform in violation of any applicable export laws, including those of Australia and the United States.

12.2 Government Users: The Platform and related documentation are provided as “commercial computer software” and are licensed with only those rights as are granted to all other users under these Terms.